REFERRAL AGENCY PAGE
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NEXT CUT OFF DATE
THURSDAY 15 AUGUST 2024 - 5PM
Frequently
Asked Questions
1. The amount of the grant seems to vary and I have noticed that some of my clients have not received the full $400. Why is this?
The Fund does not have the means to give every applicant $400 or give amounts greater than $400 to assist with large debts. The grants range from $20 to $400 and vary according to the availability of donated funds, the number of clients applying in the given month, and the needs of the client. The average size of grants given in the 2020/2021 financial year was $329. It is helpful if you can identify the need, the amount of the grant, and payee details in your application.
2. How long does it take for my client to receive a grant from The Queen’s Fund?
It depends on when we receive your application (relative to the referrals subcommittee meeting). EFT/BPay payments are made 1-2 days after the referral subcommittee meeting. Please refer to the list of referrals meeting dates on our website so you can time your application to receive payment as soon as possible for your client. See FAQ 3 for details on our fast-track application process.
3. My client is about to get evicted, urgently needs funds to secure accommodation, or is about to have her power cut off. Is there any way you could provide a grant for my client earlier than usual?
In April 2015 we initiated a fast-track response for applications where the client is at risk of imminent eviction or disconnection of utilities or urgently needs funds to secure accommodation. If this is the case for your client, please submit an online application in the normal manner through our website but also send an email to enquiries@queensfund.org.au
requesting that the application be fast-tracked.
4. Can The Queen’s Fund pay the grant directly to my client?
The Queen’s Fund does not pay the grant directly to the client but will pay a third-party payee such as utility providers, storage companies, automotive repair companies, schools, doctors, or landlords. It is important you provide the payee details and the amount requested in your application.
6. How many times can my organisation apply to The Queen’s Fund?
There is no upper limit on the number of clients you can refer, as long as they are deemed eligible. Clients must have lived in Victoria for 12 months and must be single. However, assistance can only be provided to each client (or their children) once in any year.
7. Will I receive a confirmation letter when I send my application form?
When you complete your application online you will be sent a confirmation with an identifying number.
8. I am a single woman in dire financial circumstances. Can I apply to The Queen’s Fund directly?
No. You must apply to The Queen’s Fund through a social welfare organisation. We rely on the social workers to assess your greatest need at the time of application and work with you to ensure that after you receive assistance from The Queen’s Fund you are able to get things back on track and work towards becoming self reliant.
9. My client is a single woman with children. Can I request assistance from The Queen’s Fund for her children?
Absolutely. We are happy to assist women in need with the cost of education for their children and other costs including uniforms, medical equipment, glasses, school camps, after-school activities etc.
10. My client’s need has changed since the date of the application. What do I do?
If payment has been made to the referring organisation on behalf of the client, any changes to how funds granted will be spent must be approved by the Committee first.
Please email enquiries@queensfund.org.au giving the original Application Number, explaining why the change is needed and how you would like to reapply the funds on your client's behalf. Please include invoices/quotes to support your request.
Your request will be referred to the fast-track subcommittee for approval. Please be aware there is no guarantee your request will be approved and the original amount granted may be reduced (eg where the new item requested is less expensive than the original item). If your request is not approved, you will be required to return the money to The Queen's Fund and the client's application will be canceled, ensuring your client is eligible to reapply to The Queen’s Fund.
11. I have a question about my application or The Queen’s Fund more generally. Is there someone I can call?
The Queen’s Fund’s management committee is comprised of 27 women who give their time to The Queen’s Fund on an unpaid, volunteer basis. We do not have an office or a telephone line. If you have a query, please use the form on the “Contact Us” section of our website or send an email to enquiries@queensfund.org.au. We will respond to your query as soon as we are able.